Needs Analysis

Finding out what your service users need is central to service planning. Mistrust, resistance or a simple lack of appropriate mechanisms can all prevent meaningful consultation. So how can agencies reach out to marginalised communities that have long been excluded from such processes?

Peacemaker’s experience of engaging disenfranchised communities can give your consultative processes the boost they need, leading to intelligence that makes your agency more responsive to the diversity of need within your area of work.
Peacemaker’s bespoke framework will often include the following strands:

• Preliminary meeting with service provider to establish context, aims and desired outcomes

• Development of consultation package

• Delivery of the package

• Inform service provider of consultation findings

• Support service provider in implementation or response to consultation

• Feedback to communities

Following needs analysis work by PeaceMaker, communities will typically feel far more included than previously, while at the same time service providers not only meet their statutory duties, but are also able to demonstrate their ability to actively identify community needs.

Most importantly, organisations will be delivering a portfolio of services not just to, but in partnership with the communities in which they operate.